A: Our customer service team is available Monday – Friday 8:00AM – 6:00PM via online chat and phone line. After business hours, we can be reached by email.

In the event of a power outage or emergency, please call:

Centerpoint Energy 1.800.332.7143
Oncor Electric Delivery 1.888.313.4747
Texas New Mexico Power 1.888.866.7456
AEP 1.866.373.4858

A: Enter your zip code on the Home Page and select a plan, easy as that! Our customer service team is available to answer any questions you may have during the enrollment process, or you can reach us by chat or send us your question through our contact form.

A: Please contact us directly at our toll free number 1-855-888-9888 (Monday-Friday, 8am – 6pm CST) so we can provide you with a commercial quote. Press option “1” for new service and then option “2” for commercial. You can also request a quote through our website. V247 Power has a variety of small business plans or customized pricing for large businesses. Our goal is to provide your business with straightforward and competitive pricing to reduce your annual energy spend.

A: V247 Power is a Retail Energy Provider (REP), and your local TDSP is a regulated entity that delivers electricity to your home. V247 Power is able to purchase electricity on the competitive market and sell it to our customers. Your TDSP is responsible for the physical delivery of electricity to your meter through the distribution system.

A: A great first step is the Electricity Facts Label (EFL). The EFL lays out all fees and charges that accompany the plan. You can also find additional information and disclosures relating to renewable content of the product and other key terms and questions. V247 Power provides products that are simple and easy to understand. If you have any questions please contact our customer service team and one of our agents will be happy to assist you.

A: Your account ID is a unique set of 10 digits (format: 1XXXXXXXXX) given to you when you enroll for service with V247 Power. When contacting customer service via phone/email/chat, please provide us your account number so we can better assist you with your service needs. You can locate your account ID on the top of your bill next to your bill number.

A: Your local TDSP is not allowed to provide different levels of electrical reliability to customers who have chosen to switch suppliers. When you switch to V247 Power, you will continue to receive the same level of delivery quality, emergency response, and meter reading from your TDPS.

V247 Power does not charge any switching fees however your local Transmission and Distribution Service Provider (TDSP) may charge a fee based on your requested service start day and meter type. Please call our customer care department at 1.855.888.9888 for further information.

A: You would first need to register an account. On top of this page, click on Manage My Account, and then, Register Now using your account ID provided upon enrollment. Simply create a user name and password and you are all set!

A: You can pay bill directly through your online account at v247power.com. We also accept all major credit cards including Master Card, Visa, American Express, and Discover, electronic ACH, mailed checks, and cash via ACE Cash Express or HEB, Kroger, and other major grocery chains. V247 Power also provides you the flexibility of making your payment by phone. Simply call 1-855-888-9888 and select option “2.” Follow the automated prompts and complete your payment.

A: No, V247 Power does not charge any fees for not being set up on Auto Pay.

A: We have compiled a list of saving tips that you could try around the house, let us know if they work for you and your family!

You’ll notice a line on your bill called “TDU Delivery Charges.” These charges are from your local Transmission and Distribution Utility (TDU), which is the company that maintains and services power lines in your area and restores service after a power outage. You’ll find the name of your TDU in the Contact Information section on the V247 Power bill.

Regardless of your TDU, they all charge providers like V247 Power for delivery, but some providers may show these charges differently on bills. On average, you can expect your local TDU Delivery Charges for your home to be about one third of your monthly bill. So, what you see on your bill is exactly what the TDU charges us – V247 Power does not mark up these charges.

Your TDU Delivery Charges vary each month depending on your monthly kilowatt-hour (kWh) usage. Each TDU has a different charge per month and a different charge per kWh. To estimate your TDU charges, find your TDU on this page https://v247power.com/tducharges/
Then, multiply the kWh you used this month by the Charges Per kWh, then add the Charges Per Month

Yes, there are additional resources available. Please call 2-1-1 Texas to ask about agencies in your area that work with V247 Power and other bill-payment assistance programs. Go to this link to find out more information https://www.tdhca.state.tx.us/texans.htm

If your account is qualified, we can offer Payment Arrangement (PA) and Deferral Payment Plan (DPP). Please contact Customer Care Team at 1-855-888-9888

Yes. V247 Powers offers residential customers an Average Billing Plan, which allows you to spread the amount due over the year in order to reduce fluctuations in your monthly amount due. Customers who are not delinquent in payment may enroll in the Average Billing Plan. For more information regarding Average Billing, please call us at 1.855.888.9888

A: A Payment Arrangement is a short-term extension of the due date for the full payment of your past-due balance. The Payment Arrangement provides you assurance that your account will not receive collections activity or be disconnected during the term of the extension. Compared to a Deferred Payment Plan (DPP), a Payment Arrangement is not a structured long-term process for settling past due balances. This type of arrangement is offered to customers that are less than seven (7) days after your bill due date. If you meet the criteria for a Payment Arrangement, you have eight (8) days to pay your balance in full.

A Payment Arrangement is a short-term extension of the due date for the full payment of your past-due balance. The Payment Arrangement provides you assurance that your account will not be disconnected during the term of the extension. This type of arrangement is offered to customers that have received there Disconnection Notice and call prior to the expiration or due date of that notice. If you meet the criteria for a Payment Arrangement, you have five (5) days to pay your balance in full.

A: If you have not paid your past –due balance in full by the agreed-upon date a Disconnect Order will be issued for your service address.

It’s a program that helps you smooth out seasonal highs and lows in your monthly electricity bills, so you have more predictable monthly payments. There’s no fee to participate in V247 Power Average Monthly Billing. With this program, you don’t pay less or more. Over the course of the year, you’ll pay the same on this program as you would if you weren’t on the program. However, the payments are pretty even throughout the year, so it’s easier to manage your budget.

Yes. V247 Powers offers residential customers an Average Billing Plan, which allows you to spread the amount due over the year in order to reduce fluctuations in your monthly amount due. Customers who are not delinquent in payment may enroll in the Average Billing Plan. For more information regarding Average Billing, please call us at 1.855.888.9888

A: A Deferred Payment Plan (DPP) is a formal agreement between you and V247 Power, allowing you to pay an outstanding amount due in installments to prevent disconnection of service. If you meet the eligibility requirements, the balance will show as a past due amount on the bill until the DPP is completed and paid in full. You are required to pay your normal monthly charges in addition to the agreed-upon DPP amount each month.

If you default on your Deferred Payment Plan (DPP) with V247 Power, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 12 months.

You can pay your installment plan balance off early, but please contact us at 1-855-888-9888 to deactivate your installment plan for billing purpose.

A: Interruption in you electric service can be caused by two main reasons:

1) If your service has been interrupted as a result of disconnection for non-payment, you must pay V247 Power the amount listed on your Disconnection Notice to restore service. You can contact customer service during normal business hours 1-855-888-9888, select option “2” for automated payments, or option “3” to speak with a live agent. You can also make a payment through your online account, or in-person at any ACE, HEB, or Kroger. Once payment has been received by V247 Power and posted to your account, our system sends out a reconnection transaction to the utility to restore service. Reconnection will typically take less than two hours if your home has a Smart Meter. If your home or business has an analog meter, reconnection could take up to 24 – 48 hours depending on the workload of the technician.

2) If your service has been interrupted by a natural disaster or serve weather, or if there is an outage in your area, please contact your TDSP provider listed below:

Houston and Surrounding Area
Centerpoint Energy 1.888.332.7143
Texas New Mexico Power 1.888.866.7456

Dallas/Fort Worth and Surrounding Area
Oncor Electric Delivery 1.888.313.4747
Texas New Mexico Power 1.888.866.7456

South Texas
AEP 1.877.373.4858

West Texas
AEP 1.877.373.4858
Oncor Electric Delivery 1.888.313.4747
Texas New Mexico Power 1.888.866.7456

Contacting your local transmission and distribution service provider (TDSP) company is the quickest way to get a response to an emergency or power outage situation as the TDSP is responsible for the maintenance and repair of the equipment used to flow power to your service location. Below are the contact numbers for each TDSP. Please reference your bill to determine the TDSP that covers your area.

Texas New Mexico Power: 1.888.866.7456
AEP: 1.866.373.4858 or 1.866.223.8508

Houston and Surrounding Area

Centerpoint Energy 1.888.332.7143

Oncor Electric Delivery 1.888.313.4747 or 1.888.313.6862

Texas New Mexico Power 1.888.866.7456

South Texas AEP 1.877.373.4858

West Texas AEP 1.877.373.4858

No. There will be no service interruption when you switch to V247 Power.

No. When you switch to V247 Power, an electronic notification is transmitted through ERCOT to your former electricity provider. Although you don’t need to notify your current provider of you switching, we suggest that you refer to your current provider’s Terms of Service to see if anything specific is required from you, including whether you are subject to an Early Termination Fee.

A: You can transfer your existing service by contacting our customer care team at 1-855-888-9888 (Monday-Friday, 8am – 6pm CST); or via email at customercare@v247power.com. You can also request Transfer of Service through our contact form. Please be sure to provide 1) the date you would like to stop service at your old address, 2) the date you need service at your new address, and 3) your new service address. After providing these three pieces of information, our customer care team will initiate the Transfer of Service and you will be notified by email once the utility accepts the request for service at your new address.

A: V247 Power does not charge you a fee to transfer your service. However, you will be assessed a one-time connection fee by the Transmission Distribution Service Provider (TDSP) for your new service address on your first bill at your new location. This fee is included in the Delivery Charges line item of your bill. If you have a bundled service plan, you will see this charge appear as a one-time fee for the local utility charge for connection of service at your new location.

Please refer to the Electricity Facts Label (EFL) for your particular plan. Once you have inputted your zip code and clicked ‘Get Rates’, you will be taken to our View Plans page. Here you can view all available plans and pricing for your service area. To view the EFL, simple click on ‘EFL’ for the plan you are interested in. The EFL includes the average rate at 500 kWh, 1,000 kWh, and 2,000 kWh. Your actual average cents per kWh will vary from the amounts listed on the EFL based on the amount of electricity you use each month.

If you close your account with V247 Power or switch to another electricity provider before your contract ends, you may be subject to an early termination fee, in accordance with your Electricity Facts Label (EFL). Please see your Terms of Service (TOS) and EFL that you were provided for additional details.